![]() ![]() When it comes to improving and maintaining your eBay Seller Standards, the most important things is to keep your orders organised, dispatch them on time, and offer the best possible customer service by responding quickly to messages and return requests.Cancellation is a regular occurrence on any online selling site, including eBay. Learn more about handling eBay returns here. This is eBay’s policy that promises a refund any time an item doesn’t arrive or doesn’t match the description - if you don’t resolve the request on time then eBay can step in and this will also impact your seller standards. The same 8-calendar-day time frame is used for responding to an eBay Money Back Guarantee request. If you don’t take action within 8 days, then the buyer can ask eBay to step in and resolve the return request - if eBay Customer Service then closes it in favour of the buyer your seller performance will be affected. Sending the buyer a message - if you want more information, or to resolve the issue without it being returned. ![]()
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